Authentia Case Study - Aria SolutionsAria Solutions is a product and service provider to industry agnostic world class contact centers. Their 15 year old business has been built upon a partnership with Genesys Labs. The executive team at Aria described their vision of growth as expanding into the high-growth Salesforce Service Cloud market through a similar mixture of solution implementations and product offerings as they provide with Genesys.

The Authentia team responded by identifying five initiatives to overcome challenges and place Aria on its stated growth path.

The Authentia team played a key role in helping us get from the vision we had through the execution required to position us for growth. We knew where we wanted to go, but wanted to make sure that we took the shortest and surest path possible to get there. Today, Aria is very well-positioned to enter the Salesforce market and continue to deliver great solutions to contact centers at a much higher level than before.”
– Jamie Coutts, VP of Client Relationship and Marketing, Aria Solutions

Companies like Aria are the reason why we do what we do. They’re very good at what they do and it’s very gratifying when we can help organizations like theirs take their business to the next level.

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Authentia Case Study – Aria Solutions